FREE SHIPPING ON
ORDERS OVER $100

Legend Amrapali

Client Services

 

 
Content

HOURS OF OPERATION

What are Legend Amrapali’s hours of operation?

Monday- Friday, 10am to 5pm EST

Closed on weekends and US national holidays

Shipping

DOMESTIC SHIPPING

(Includes shipments to the Continental US, Hawaii, and Alaska)

Do you offer free shipping?

Shipping is free for all orders over $100

Will my purchase be insured during shipping?

All shipments are fully insured by Parcel Pro. 

How can I track my order?

We will send you a shipping confirmation that will contain your tracking number. We encourage you to create a Legend Amrapali account to track orders, share your wish list, and expedite checkout.

INTERNATIONAL SHIPPING

(Any shipments outside the Continental US, Hawaii, and Alaska)

Can I ship to an international address?

We are happy to help arrange international shipping.

To place an order, contact Client Services.

Email us at: clientservices@legendamrapali.com

Call us toll free at: 1.800.210.6773

Text us at: 1.917.909.4252

All International orders will be held for 10 business days to insure validity of purchase. All international shipments must have the same billing and shipping address. The party receiving the international shipment is responsible for all import duties and taxes required by local governments. Upon arrival of the shipment, duties and taxes must be paid to release your shipment from customs. Contact your local postal service for information regarding the duties and taxes required to receive international jewelry shipments.

Please note, any order shipped internationally will be considered final sale and will be non-returnable.

Can I ship to an APO/FPO address?

Unfortunately, we cannot ship to an APO/FPO address.

How do I review my order?

We encourage you to create a Legend Amrapali account to track orders, share your wish list, and expedite checkout.

Email us at: clientservices@legendamrapali.com

Call us toll free at: 1.800.210.6773

Text us at: 1.917.909.4252

Will my purchase arrive gift-wrapped?

All jewelry arrives beautifully arranged in our signature Legend Amrapali jewelry box and Legend Amrapali anti- tarnish pouch.

Can I include a personalized gift message with my purchase?

During the checkout process, you will have the opportunity to write a gift message for each individual item in your order. This gift message will be included on the packing slip of your order. We recommend customizing the message and adding your name, as this is the only place on the package that will identify you as the gift giver.

Delivery

When will my purchase be delivered?

In stock items will ship within 2 business days of purchase date.

Deliveries only occur Monday-Friday.

Legend Amrapali does not process, ship or deliver orders on weekends or national holidays.

 

If an item is not in stock or cannot be shipped within 2 business days of the order, a Legend Amrapali client service specialist will notify you within 24 hours of your order being received. At this time, you will have the option of cancelling your order. If an item cannot ship within the second business day of the purchase date, and you choose to cancel the order, the payment and any applicable taxes will be fully refunded using the same method the payment was received.

 

Delivery time of Custom Orders will be determined on a case-by-case basis. Custom orders typically require 8-12 weeks depending on the complexity of the request. 

Please contact Client Services regarding delivery time for custom orders.

 

Email us at: clientservices@legendamrapali.com

Call us toll free at: 1.800.210.6773

Text us at: 1.917.909.4252

Will I have to sign for delivery?

All deliveries require the signature of a person at least 18 years of age.

I missed my delivery, what should I do?

FedEx will attempt to deliver again the following business day.

For more information, please contact www.fedex.com/us/

My order was damaged when I received it, what should I do?

In the unlikely event that you receive a damaged package, please take a picture of the box and the damaged item, and include the images in an email to Legend Amrapali’s 

Payments

When will my card be charged?

Your account will be charged at the time the order is placed. 

What payment methods do you accept?

Legend Amrapali accepts all major credit cards (Visa, MasterCard, Discover & American Express) and bank wire transfers. Contact Legend Amrapali Client Services at clientservices@legendamrapali.com to set up a wire transfer payment.

Will there by taxes on my order?

Legend Amrapali is required to collect state and local sales taxes for purchases made online and by phone in the states where we conduct business. Applicable state and local taxes will be collected for transactions that ship within the states of New York and Missouri.  

How will payments transactions appear on my account?

Payments will appear on your account as Amrapali Inc.

How is my credit card information protected?

Legend Amrapali is in compliance with the Payment Card Industry Data Security Standards (PCI DSS). We have protections in place to prevent unauthorized transactions and your credit card is fully secured.

How do I enter a promotional code?

If you have a promo code, you can enter it during checkout.

How do I use a gift certificate?

If you would like to use a gift certificate to purchase your order, you can enter the gift certificate code during checkout.

Returns

Do I have to pay for return shipping?

Return domestic shipping is free! We will gladly provide you with a return label.

Please allow 14 days to process a return.

Please note, any order shipped internationally will be considered final sale and will be non-returnable.

If you wish to return a purchase, please contact Client Services. 

 

Email us at: clientservices@legendamrapali.com

Call us toll free at: 1.800.210.6773

Text us at: 1.917.909.4252

Are return shipments insured?

All return shipments are fully insured by Parcel Pro. 

Return & Exchange Policy

What is the Legend Amrapali Return and Exchange Policy?

Legend Amrapali wants you to be completely delighted with your jewelry purchase. If for any reason, you are not satisfied with your purchase within 14 days after receiving your order, Legend Amrapali offers the following options:

  • Free return shipping on all domestic U.S. orders.
  • An exchange in the form of Legend Amrapali merchandise credit.
  • A refund to the original credit card used for payment for product(s).

All refunds require the original purchase receipt or gift receipt. Refunds will be credited to the original method of payment on your order. Items received as gifts and returned within 14 days of delivery date will be issued merchandise credit for the full value of the merchandise and require a gift receipt. The returned product(s) must be unworn and in the original packaging with original label intact. Legend Amrapali custom orders are not eligible for returns, exchanges or refunds. Any packaging, shipping or handling charges are non-refundable. Legend Amrapali Gift Cards and merchandise credit are not refundable or redeemable for cash.

International Orders are considered final sale and cannot be returned.

Warranty Policy

Does Legend Amrapali offer a warranty?

Legend Amrapali offers a one-year manufacturing warranty. A valid sales receipt must be provided with all warranty claims and returns based on manufacturing defect.

Warranty claims made within 14 days of purchase date.

Jewelry returned due to manufacturing defect within 14 days of purchase will be replaced by Legend Amrapali.

Warranty claims made after 14 days of purchase date.

Jewelry returned due to manufacturing defect after 14 days from purchase date and prior to one year after the purchase date will be repaired. The manufacturing warranty will be void if the jewelry has been damaged by negligence, accident, unauthorized jewelry repair or service and/or other factors not due to defects in material or workmanship.  

Is all of Legend Amrapali merchandise available for purchase online?

Legend Amrapali updates our online merchandising offering regularly. Legend Amrapali provides a wide selection of jewelry and stones in our collection.  If the piece you are looking for is not available on legendamrapali.com, please contact Legend Amrapali Client Services for assistance. 

Email us at: clientservices@legendamrapali.com

Call us toll free at: 1.800.210.6773

Text us at: 1.917.909.4252

Does Legend Amrapali offer custom orders?

Custom orders will require approximately 8 to 12 weeks for Legend goldsmiths to complete. Custom orders are considered final sale and cannot be returned. Deposits on custom orders are non-refundable. To place a custom order, please contact Legend Amrapali’s Client services.

Email: clientservices@legendamrpali.com.

Phone: 1.800.210.6773

Are Legend Amrapali rings available in additional sizes?

Most rings are available in sizes 4-11. Sizes varies by ring style. If a ring style is not available online in the size you require, custom ring sizes may be possible. To place a custom order please contact Legend Amrapali Client Services.

Email us at: clientservices@legendamrapali.com

Call us toll free at: 1.800.210.6773

Text us at: 1.917.909.4252

Please note that custom orders are considered final sale and cannot be returned.

 

Can Legend Amrapali jewelry be resized?

Most rings can be sized up or down a full size. Most bracelets and necklaces can be shortened or lengthened. Please contact Legend Amrapali Client Services for questions regarding jewelry sizing.

 Email us at: clientservices@legendamrapali.com

Call us toll free at: 1.800.210.6773

Text us at: 1.917.909.4252

Is pricing on Legend Amrapali pieces subject to change?

Prices listed at legendamrapali.com are subject to change without notice. Clients will be charged the price listed at legendamrapali.com on the day of purchase. Legend Amrapali reserves the right to cancel orders containing incorrect pricing including, but not limited to, erroneous pricing due to administrative or technical errors.  

Can I call in an order by phone?

Legend Amrapali Client Services can help, just call our toll free number to place your order: 1.800.210.6773

Jewelry Care

How do I care for Legend Amrapali jewelry?

With proper care, Legend Amrapali jewelry can be enjoyed for a lifetime and passed down from generation to generation.

To protect your Legend Amrapali jewelry, avoid exposing it to household chemicals like bleach or ammonia. Jewelry should not be worn in the shower or while swimming in a pool, lake, or ocean. Cosmetic and beauty products such as makeup, perfume, hair spray, lotions, and sunscreens can tarnish and damage your jewelry. Because of this, we recommend you to put on your jewelry after you dress.

 All Legend Amrapali jewelry is sold with a signature Legend Amrapali anti-tarnish pouch. When not being worn, store your jewelry in its original anti-tarnish pouch to avoid metal tarnishing. Store each piece of jewelry separately to avoid scratching. 

 Precious metals like 18k gold and sterling silver will naturally tarnish due to air exposure and other elements found in the environment. For light cleanings, we recommend using a non-abrasive jewelry polishing cloth to gently remove tarnish from the jewelry.

 Your jewelry should not be stored in or near any object containing leather (leather handbag or wallet) or sulfur, as both leather and sulfur will cause jewelry to tarnish more rapidly.

For more thorough cleanings, we recommend having your Legend Amrapali jewelry cleaned and serviced by a reputable, professional jeweler.

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